Privacy policy

How Chilla Smoke handles customer information.

This policy explains how information from website forms, VIP accounts, card last 4 and ZIP matching, customer emails, and local shop communications is used.

Information we collect

We may collect your email, phone number, name, VIP account details, contact form messages, the last 4 digits of the card you use in-store, billing ZIP code, and purchase-related information when you choose to join the VIP program or contact the shop.

How we use it

We use customer information to respond to questions, manage VIP accounts, update rewards, send shop updates, improve the website, and keep local customers informed about Chilla products and store announcements.

VIP and card matching

The last 4 digits of your payment card and billing ZIP may be used to match eligible in-store spend to your VIP account. Do not enter a full card number. Your password is stored securely as a hash, not plain text.

Analytics

The website records basic traffic information such as page views, device type, referrer, and tracked button clicks so Chilla Smoke can understand what customers are looking for.

Your choices

You can contact Chilla Smoke to ask about your information, update your VIP email, or request removal from marketing communications.